Support and maintenance that keeps your software working after launch.
Software does not stay finished. Operating systems update, plugins age, security holes are found, and the way your business works keeps changing. A care plan means someone senior keeps your website, app or system secure, working and improving, and answers when something breaks.
- Free 30-minute call
- Fixed quote in writing
- Code you own
What is a website or app maintenance plan?
A maintenance plan is a monthly service that keeps software secure and working after launch: security and dependency updates, monitoring, backups, bug fixes and small changes, usually with an agreed response time and a set number of hours for improvements each month.
The most common story we hear from UK businesses is the developer who disappeared, taking the logins, the hosting and the only knowledge of how the system works with them. Every plan we run starts by making sure the accounts are in your name and the system is documented, to stop that happening to you.
What a care plan covers.
Not sure it is the right fit? Ask an engineer first.
Thirty minutes with a senior engineer, free and with no obligation. Bring the problem, not a brief.
How support works.
No long lock-in, by design.
Care plans run month to month after the first month. Your code, documentation, accounts and logins stay yours, so if you ever want to move on, you can, with a clean handover. We keep clients by looking after their software well, and some have stayed with us for more than ten years.
Often built alongside it.
Frequently asked questions.
What response times do you offer?
They are set in a written service schedule for each client, because a brochure website and a system your staff use all day need different cover. The schedule states how to report an issue, how quickly we respond to and fix each level of problem, and whether out-of-hours cover is included.
Can you support software you did not build?
Yes. We start with a code and hosting review and give you an honest written report of what we found, including anything urgent. If the previous work is sound, we say so. Then we fix the priorities and take over day-to-day support.
Our developer has disappeared. Can you help?
Yes. We help you regain access to your domain, hosting, code and accounts. That usually means you, as the account owner, contacting the registrar and hosting company, with our help. Then we document the system and put everything in your name. Our Project Rescue service covers the bigger cases.
How are support plans priced?
Monthly, in pounds, based on what the system needs: how critical it is, how often it changes and how many hours of improvements you want. You get a written quote and service schedule after the health check, and plans run month to month with no long lock-in.
Still have a question? Ring 07723 431000 and speak to an engineer.